100% Pure Wool Knitted Guernsey Jumper

Good morning/afternoon,

Thank you for your feedback, we are very sorry for how this was handled, we have issued you a refund for this item today, and you should receive this refund within the next 3-5 working days, please dispose of the garment in question as on this occasion, we will not need this returned I have also passed your information on to my team leader, to look into this, as this is not the customer service we expect our customers to receive, we will speak to the individual involved and give training where appropriate, we appreciate you taking the time to leave your review, and we are very sorry for the inconvenience caused.

Kind regards,
Jason.
Customer services.

Good morning Katherine,

Thank you for your positive feedback, we are pleased you are happy with your jumper, we appreciate you taking the time to leave your review.

Kind regards,
Jason.
Customer services.