Returns Information

Christmas Gift Returns

Purchases made between Monday 10th October 2022 and Friday 9th December 2022 will have an extended returns period until Friday 6th January 2023. Purchases made from Saturday 10th December 2022 are applicable to our standard return policy. Extended returns period excludes clearance styles and Friends of WoolOvers products. Normal exclusions and conditions apply.

Easy Returns

With our unique sizing chart, and our fine quality knitwear, we are confident that you will be satisfied with your purchase. However, if FOR ANY REASON you are not satisfied with the garment when you receive it, we will either exchange it or refund the full amount of the garment to your credit or debit card.

Please note that if you have purchased an item that is being shipped by one of our Friends, their returns policy applies. Please see the Returns to Our Friends section below.

You may return any item WITHIN 28 DAYS of purchase for an exchange or refund providing it is in its original condition.

*For Sale, Clearance or Outlet items, this period is reduced to 14 days.

We aim to process all returns as quickly as we can. This usually takes no longer than 5 days. After a refund payment has been processed, it can take three to four days for it to appear on your credit card statement or the original payment method used. When we have dealt with your parcel we will confirm this to you by email.

Please note that we can process your return only after it has been delivered to us by your courier of choice.

*During our most busy times, it can take longer to process your returns.

If you have not purchased a pre-paid returns label, you will have to pay delivery charges to ship the items back to us.

If an item/items are purchased and qualify for free standard delivery but are later returned to us which brings the amount spent below any qualifying level, delivery charge will be deducted from any refund.

You may return any item within 28 of purchase for an exchange or refund providing it is in its original condition. For Sale, Clearance or Outlet items, this period is reduced to 14 days.

Due to hygiene reasons, toiletries and earrings are excluded from our returns policy and cannot be returned or their purchase refunded.

How to Return an item?

The simplest and most convenient way to return your WoolOvers item(s) is to use a Pre-Paid Royal Mail returns label for just £1.99, which you add to your order in the checkout. If you have purchased a Royal Mail returns label when placing your order, simply complete your returns slip, attach the returns label to your packaging and drop your parcel off at your nearest Post Office, then sit back and wait for your refund/exchange. Pre-paid returns labels are only valid in the UK.

Take your parcel to the Post Office and request the standard parcel delivery service. Our address for returns is:

WoolOvers House
Victoria Gardens
Burgess Hill
West Sussex
RH15 9NB

You can re-use the bag which your items were sent in. Simply write your request on the statement you received with your goods and send it back to us. The bag should have a tape that you can re-use.

If you don't have the pack that the items arrived in, you can use any other packaging, as long as it provides good protection of the items within.

Where possible please use a recyclable bag or other recyclable materials.

You have up to 28 days to return your WoolOvers item, provided it is in its original condition. For Sale, Clearance or Outlet items, this period is reduced to 14 days.

Please note that if you have purchased an item that is being shipped by another supplier their returns policy applies. Please see the 'Returns to Our Friends' section below.

The simplest and most convenient way to return your WoolOvers item(s) is to use a Pre-Paid Royal Mail returns label which costs £1.99. You can add this to your order in the checkout. Alternatively, you can use the services of any courier to send your returns to us.

Please note that if you have purchased an item that is being shipped by one of our Friends, their returns policy applies. Please see the Returns to Our Friends section below.

Refunds & Exchanges

To request a refund on your item, simply return it to us along with the returns form on the back of your invoice. Make sure you check the "Refund" column and please include the name or product code of the unwanted garment.

Multi-buy offers (for example, buy 2 for £30 100% Cotton Knitwear) only apply to those products to which the multi-buy offer applies and are clearly displayed as such.

Multi-buy offers are not valid when used in conjunction with any other promotions.

The multi-buy offers do not include, postage or customisation, which are charged in addition to the price of the Products.

No cash alternative will be given.

Items purchased within a multi buy offer can be exchanged for another item which forms part of the same multi-buy offer. Items from multi-buy offers cannot be refunded individually, you must return all items in that offer for a full refund.

We endeavor to make sure all refunds are made as quickly as possible. In high season (during the winter and particularly in the run-up to and after Christmas) reimbursement may take up to 30 days from receipt of your returned item.

To exchange your item, please complete the reverse side of your delivery statement and enclose it with the garment. Do not worry if you have lost your statement: in this case enclose a covering letter with your requirements making sure that we have your full name, address and telephone number.

WoolOvers Ltd
WoolOvers House
Victoria Gardens
Burgess Hill
West Sussex
RH15 9NB
UK

Multi-buy offers (for example, buy 2 for £30 100% Cotton Knitwear) only apply to those products to which the multi-buy offer applies and are clearly displayed as such. Multi-buy offers are not valid when used in conjunction with any other promotions.

The multi-buy offers do not include, postage or customisation, which are charged in addition to the price of the Products. No cash alternative will be given.

Items purchased within a multi buy offer can be exchanged for another item which forms part of the same multi-buy offer. Items from multi-buy offers cannot be refunded individually, you must return all items in that offer for a full refund.

In the very rare occasion a garment is found to have a manufacturing fault, it will be exchanged or your money refunded, providing it is returned within 6 months from the date of purchase. Your statutory rights are not affected. WoolOvers cannot be held liable for any washing errors or detergent damage.

Returns to Our Friends

All items from Our Friends will be dispatched by them and arrive in a separate package to any other items you have ordered. If you need to return any items, they need to be return directly to the brands they have been shipped from. In the list below you can find the return policies for all of Our Friends.

Christmas Returns to Our Friends

Christmas returns periods may differ depending on the brand. Please see below for further brand details. Normal exclusions and conditions apply.

Purchases made between Monday 10th October 2022 and Monday 19th December 2022 will have an extended returns period until Friday 6th January 2023. Normal exclusions and conditions apply.

You have up to 28 days after signing for your goods to return them to Lakeland Leather provided they are still in shop condition. Returns postage must be covered by the customer, even if you have applied an offer with free returns for item(s) shipped from WoolOvers. Please post your Lakeland Leather return to following address:

Lakeland Leather

Website Returns

Rothay Road

Ambleside

Cumbria

LA22 0HQ

No changes to Brook Taverner's returns over the Christmas period. Normal exclusions and conditions apply.

You have three months after purchase to return Brook Taverner items for a refund provided they are in shop condition. If you wish to exchange your item please return the purchased item for a refund and place a new order for the desired item. Please send your Brook Taverner return back to Brook Taverner at,

Brook Taverner LTD

Haincliffe Road

Keighley

BD21 5BU

UK

Purchases made from Monday 17th October 2022 will have an extended returns period until Tuesday 31st January 2023. Normal exclusions and conditions apply.

Item(s) from Moshulu can be returned to Moshulu for a refund within 28 days provided they are in shop condition and in their original packaging. There will be a returns form to fill out and a pre-paid returns label enclosed in your delivery from Moshulu (usually in the lid of the box). You can affix the label to the outside of your return and send it back to Moshulu at your local post office. If you wish to exchange your item please return the purchased item for a refund and place a new order for the desired item. Their returns address is,

Coastguard Road Ltd

Devonshire Road

Honiton

EX14 1SD

Purchases made between Monday 10th October 2022 and Monday 19th December 2022 will have an extended returns period until Friday 6th January 2023. Normal exclusions and conditions apply.

You have up to 28 days to return your item(s) to Wild Sage + Co. Returns postage must be covered by the customer, even if you have applied an offer with free returns for item(s) shipped from WoolOvers. Please include a note with your name and order number, and post your Wild sage + Co return to following address:

Wild Sage Cottage

Hoarwithy

Herefordshire

UK

HR2 6QU

Purchases made between Monday 10th October 2022 and Monday 19th December 2022 will have an extended returns period until Friday 6th January 2023. Normal exclusions and conditions apply.

You can return the item provided it is in its original packaging and with its labels within 120 calendar days following the delivery date. Please note that the returns postage must be covered by the customer, even if you have applied an offer with free returns for item(s) shipped from WoolOvers. Please fill out the returns form and post the package to following address,

Catherine Tough

493 Lea Bridge Rd

Leyton

London

E10 7EB

No changes to Helen Round returns over the Christmas period. Normal exclusions and conditions apply.

If you wish to return your item, please send it to following address. Please note that the returns postage must be covered by the customer, even if you have applied an offer with free returns for item(s) shipped from WoolOvers.

Helen Round Shop & Studio

The Barrow Centre

Mount Edgcumbe Country Park

Cornwall

PL10 1HZ

You can return your item provided it is unused, in the original packaging, and undamaged. A free DPD returns label is provided within the packaging.

Purchases made between Monday 10th October 2022 and Monday 19th December 2022 will have an extended returns period until Friday 6th January 2023. Normal exclusions and conditions apply.

If for any reason you are unhappy with your product you can return it within 14 days of receipt of your order, as long as it is unopened and not damaged. In the first instance, contact us by email [email protected] and we can advise how to return the product safely. Any return postage will be at your own cost.

You have up to 28 days to return your item(s) to Rugged Nature. Please contact [email protected] to arrange this.

Purchases made between Monday 10th October 2022 and Monday 19th December 2022 will have an extended returns period until Friday 6th January 2023. Normal exclusions and conditions apply.

You have up to 28 days to return your item, 14 days for sale items. You can purchase a £1.99 returns label at checkout. Alternatively, return at a Royal Mail post office at the customer's expense. Returns Address:

Roama

Victoria Gardens

Burgess Hill

West Sussex

RH15 9NB

Purchases made between Monday 10th October 2022 and Monday 19th December 2022 will have an extended returns period until Friday 6th January 2023. Normal exclusions and conditions apply.

If you are unhappy with your order please contact [email protected] stating the reason. You have 30 days to return the parcel for a refund. Postage costs are to be made at the customer's expense unless the product is faulty or damaged.

If you are unhappy with the goods received you will be refunded. You will need to return the goods to the below address with your full details, at your own expense. If any goods are damaged or faulty, these will be replaced or refunded. Returns Address:

Ivyline Ltd

Stoneleigh House

Building 112

Avenue F

Stoneleigh Park

Kenilworth

CV8 2LG

Purchases made between Monday 10th October 2022 and Monday 19th December 2022 will have an extended returns period until Friday 6th January 2023. Normal exclusions and conditions apply.

You can return your item(s) for 30 days after receiving them, provided they are in shop condition. If you wish to return an item please contact [email protected], who will send you a returns label and instructions.

Purchases made between Monday 10th October 2022 and Monday 19th December 2022 will have an extended returns period until Friday 6th January 2023. Normal exclusions and conditions apply.

Return goods have to be sent back to Bathing Bunnies within 30 days of receipt for a full refund or replacement. The return postage cost is non-refundable.

Returns Address:

45 Raglan Road,

Reigate,

Surrey

RH2 0DU,

United Kingdom

Purchases made between Monday 10th October 2022 and Monday 19th December 2022 will have an extended returns period until Friday 6th January 2023. Normal exclusions and conditions apply.

Return goods have to be sent back to Lydia Miriam within 28 days of receipt for a full refund or replacement in all original packaging. The return postage cost is non-refundable.

Returns Address:

Lydia Miriam

50 Pellon Terrace

Bradford

West Yorkshire

BD10 8PA

No changes to Traditional Garden Games returns over the Christmas period. Normal exclusions and conditions apply.

Return goods have to be sent back to Traditional Garden Games within 14 calendar days after delivery for a full refund or replacement in all original packaging. The return postage cost is non-refundable.

Returns Address:

Traditional Garden Games Ltd

Returns Department

89 Dowland Road

Limavady, Northern Ireland

BT49 0HR

Purchases made between Monday 10th October 2022 and Monday 19th December 2022 will have an extended returns period until Friday 6th January 2023. Normal exclusions and conditions apply.

Return goods have to be sent back to Be: Loved within 28 calendar days after delivery for a full refund or replacement in all original packaging. The return postage cost is non-refundable. Please include a note with your name and order number.

Returns Address:

Podium Pet Products

The Old Estate Office

Frogmill Lane

Hurley

Berkshire

SL6 5NH

Purchases made between Monday 10th October 2022 and Monday 19th December 2022 will have an extended returns period until Friday 6th January 2023. Normal exclusions and conditions apply.

If you are unhappy with any homeware products these can be returned within 28 days but MUST be in original condition WITH labels.

Returns address:

Laura Fisher Illustrations
Shop & Studio
Unit 17 & 18 , Viables Craft Center,
RG22 4BJ

Purchases made between Monday 10th October 2022 and Monday 19th December 2022 will have an extended returns period until Friday 6th January 2023. Normal exclusions and conditions apply.

Goods must be returned to us within 28 days of receipt, undamaged and in their original packaging with the returns slip completed.You are responsible for the cost of returning your item(s) to us even if you have applied an offer with free returns for item(s) shipped from WoolOvers, unless you received a faulty, damaged or wrongly despatched item.Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.

Returns address:
1 Charnwood Grove
Hucknall
Nottingham
NG15 6QL

Purchases made from Monday 14th November 2022 will have an extended returns period until Friday 6th January 2023. Normal exclusions and conditions apply.

Return goods have to be sent back to John Partridge within 30 days of receipt for a full refund or replacement. Return postage cost is non-refundable.

Returns Address:
John Partridge & Co Ltd,
Sidney Street
Wolverhampton
South Staffordshire
England, WV2 4HL

Purchases made from Sunday 20th November 2022 will have an extended returns period until Sunday 15th January 2023. Normal exclusions and conditions apply.

Returned goods have to be sent back to Pretty Pink Jewellery within 14 days of receipt for a full refund or replacement. Return postage cost is non-refundable. Earrings are non-refundable due to hygiene reasons and necklaces with no defaults when sent are returned damaged customers will only receive a partial refund.

Returns Address:
Ewing and Wragg LTD,
121 Giles Street,
Unit 9,
Edinburgh,
EH6 6BZ
United Kingdom

Purchases made between Monday 10th October 2022 and Monday 19th December 2022 will have an extended returns period until Friday 6th January 2023. Normal exclusions and conditions apply.

Fenland is happy to offer an exchange or return within 14 days of purchase, providing everything is returned in perfect condition, including all the original packaging which must also be in pristine condition. Returns will be at the customers expense. Please include a return note with your full details.

Returns Address:
Fenland Sheepskin
45 Lord Street
Birmingham
West Midlands
B7 4DQ

Purchases made from Sunday 20th November 2022 will have an extended returns period until Sunday 15th January 2023. Normal exclusions and conditions apply.

Return goods have to be sent back to Lakeland Footwear within 30 days of receipt for a full refund or replacement. Return postage cost is non-refundable.

Returns Address:
Lakeland Footwear Ltd
Unit 29B East Lodge Business Village
East Lodge Lane
Botany Bay
Enfield
EN2 8AS

Purchases made between Monday 10th October 2022 and Monday 19th December 2022 will have an extended returns period until Friday 6th January 2023. Normal exclusions and conditions apply.

You have up to 28 days to return your item(s) to David Mason Design Ltd. Returns postage must be covered by the customer, even if you have applied an offer with free returns for item(s) shipped from WoolOvers. Item(s) must be returned in original shop condition or if any item(s) is damaged or faulty they will be replaced or refunded. Please include a note with your name and order number, and post your item(s) for return to David Mason Design Ltd at following address:

David Mason (Design) Ltd
FAO WoolOvers Returns.
Foxwood Road
Sheepbridge
Chesterfield
Derbyshire
S41 9RN

Purchases made between Monday 10th October 2022 and Monday 19th December 2022 will have an extended returns period until Friday 6th January 2023. Normal exclusions and conditions apply.

Returns postage must be covered by the customer. Item(s) must be returned in original shop condition. Please include a note with your name and order number, and post your item(s) for return to ECP Design at the following address:

Return Address:
Claverton Road
Manchester
M23 9ZA

Purchases made between Tuesday 1st November 2022 and Saturday 24th December 2022 will have an extended returns period until Tuesday 31st January 2023. Normal exclusions and conditions apply.

Return goods have to be sent back to Kite within 30 days of receipt for a full refund or replacement. All returns will be made at the customers expense.

Returns Address:

Kite Clothing
18 Branksome Business Park
Bourne Valley Road
Poole
BH12 1DW
United Kingdom

Purchases made between Monday 10th October 2022 and Monday 19th December 2022 will have an extended returns period until Friday 6th January 2023. Normal exclusions and conditions apply.

Please return items in their original condition with the tags attached for a full refund (excluding shipping costs). Please include the order number your return relates to, your details and a note stating whether you want a refund.

Returns address:

Green & Heath
Customer Returns
Unit 5
St Gabriel’s Business Park
Bristol
BS5 0RT

Return goods have to be sent back to JJ Textiles within 14 days of receipt for a full refund or replacement. Return postage cost is non-refundable.

Returns Address:
J.J. Textile Ltd,
Church Farm Cottage,
Church Street,
Clifton Campville,
Tamworth
B79 0AR

Cancellation Rights for EU customers

Customers from within the European Union have the right to cancel a contract for the purchase of an order within 14 working days of the day of receipt of the order. You will need to state that you have returned your items and wish to cancel the contract, giving details of the products ordered. You can do this in writing, to the address on the right, or by email to [email protected]

You must also return the products to us immediately, in the same condition in which you received them, by post, to our address.

If you wish to cancel your order within the 14-day period under the Distance Selling Regulations, we'll refund your entire order, including your delivery charge (providing all items in the order are returned). However, you will be responsible for the cost of returning the item to us.

When you return a product to us because you have cancelled the contract between us, we will process the refund due to you as soon as possible and, in any case,within 14 days of the day you have given notice of your cancellation. After the 14 day cooling off period has elapsed, our standard Returns Policy applies (see above).