With our unique sizing chart, and our fine quality knitwear, we are confident that you will be satisfied with your purchase. However, if FOR ANY REASON you are not satisfied with the garment when you receive it, we will either exchange it or refund the full amount of the garment to your credit or debit card.
Please note that if you have purchased an item that is being shipped by one of our Friends, their returns policy applies. Please see the Returns to Our Friends section below.
28 Days* to return your items
You may return any item WITHIN 28 DAYS of purchase for an exchange or refund providing it is in its original condition.
*For Sale, Clearance or Outlet items, this period is reduced to 14 days.
How long does it take to receive my refund or exchanged item?
We aim to process all returns as quickly as we can. This usually takes no longer than 5 days. After a refund payment has been processed, it can take three to four days for it to appear on your credit card statement or the original payment method used. When we have dealt with your parcel we will confirm this to you by email.
Please note that we can process your return only after it has been delivered to us by your courier of choice.
*During our most busy times, it can take longer to process your returns.
Do I have to pay for Postage?
If you have not purchased a pre-paid returns label, you will have to pay delivery charges to ship the items back to us.
If an item/items are purchased and qualify for free standard delivery but are later returned to us which brings the amount spent below any qualifying level, delivery charge will be deducted from any refund.
Which items can I return?
You may return any item within 28 of purchase for an exchange or refund providing it is in its original condition. For Sale, Clearance or Outlet items, this period is reduced to 14 days.
Due to hygiene reasons, toiletries and earrings are excluded from our returns policy and cannot be returned or their purchase refunded.
Returns with a pre-paid label using Royal Mail
The simplest and most convenient way to return your WoolOvers item(s) is to use a Pre-Paid Royal Mail returns label for just £2.50, which you add to your order in the checkout. If you have purchased a Royal Mail returns label when placing your order, simply complete your returns slip, attach the returns label to your packaging and drop your parcel off at your nearest Post Office, then sit back and wait for your refund/exchange. Pre-paid returns labels are only valid in the UK.
Returns without a pre-paid label
Take your parcel to the Post Office and request the standard parcel delivery service. Our address for returns is:
WoolOvers House
Victoria Gardens
Burgess Hill
West Sussex
RH15 9NB
How to pack my return?
You can re-use the bag which your items were sent in. Simply write your request on the statement you received with your goods and send it back to us. The bag should have a tape that you can re-use.
If you don't have the pack that the items arrived in, you can use any other packaging, as long as it provides good protection of the items within.
Where possible please use a recyclable bag or other recyclable materials.
How long do I have to return my item?
You have up to 28 days to return your WoolOvers item, provided it is in its original condition. For Sale, Clearance or Outlet items, this period is reduced to 14 days.
Please note that if you have purchased an item that is being shipped by another supplier their returns policy applies. Please see the 'Returns to Our Friends' section below.
How much does it cost to return WoolOvers goods for an exchange or refund?
The simplest and most convenient way to return your WoolOvers item(s) is to use a Pre-Paid Royal Mail returns label which costs £2.50. You can add this to your order in the checkout. Alternatively, you can use the services of any courier to send your returns to us.
Please note that if you have purchased an item that is being shipped by one of our Friends, their returns policy applies. Please see the Returns to Our Friends section below.
How can I get a refund on my item?
To request a refund on your item, simply return it to us along with the returns form on the back of your invoice. Make sure you check the "Refund" column and please include the name or product code of the unwanted garment.
Multi-buy offers (for example, buy 2 for £30 100% Cotton Knitwear) only apply to those products to which the multi-buy offer applies and are clearly displayed as such.
Multi-buy offers are not valid when used in conjunction with any other promotions.
The multi-buy offers do not include, postage or customisation, which are charged in addition to the price of the Products.
No cash alternative will be given.
Items purchased within a multi buy offer can be exchanged for another item which forms part of the same multi-buy offer. Items from multi-buy offers cannot be refunded individually, you must return all items in that offer for a full refund.
If I request a refund, how soon will I be reimbursed?
We endeavor to make sure all refunds are made as quickly as possible. In high season (during the winter and particularly in the run-up to and after Christmas) reimbursement may take up to 30 days from receipt of your returned item.
How can I exchange an item?
To exchange your item, please complete the reverse side of your delivery statement and enclose it with the garment. Do not worry if you have lost your statement: in this case enclose a covering letter with your requirements making sure that we have your full name, address and telephone number.
WoolOvers Ltd
WoolOvers House
Victoria Gardens
Burgess Hill
West Sussex
RH15 9NB
UK
How do I return an item from a multi-buy offer?
Multi-buy offers (for example, buy 2 for £99 on a selection of cashmere and merino jumpers and cardigans) only applies to those products which are clearly displayed as such. Multi-buy offers are not valid when used in conjunction with any other promotions.
The multi-buy offers do not include postage or customisation, which are charged in addition to the price of the Products. No cash alternative will be given.
If you wish to exchange an item from a multi-buy offer, you may only exchange it for another item which forms part of the same multi-buy offer.
If you wish to return only one item from a multi-buy offer, you will be charged full price for the other item. You must return all items from that offer for a full refund.
Faulty Garments
In the very rare occasion a garment is found to have a manufacturing fault, it will be exchanged or your money refunded, providing it is returned within 6 months from the date of purchase. Your statutory rights are not affected. WoolOvers cannot be held liable for any washing errors or detergent damage.
All items from Our Friends will be dispatched by them and arrive in a separate package to any other items you have ordered. If you need to return any items, they need to be return directly to the brands they have been shipped from. In the list below you can find the return policies for all of Our Friends.
Lakeland Leather
You have up to 28 days after signing for your goods to return them to Lakeland Leather provided they are still in shop condition. Returns postage must be covered by the customer, even if you have applied an offer with free returns for item(s) shipped from WoolOvers. Please post your Lakeland Leather return to following address:
Lakeland Leather
Website Returns
Rothay Road
Ambleside
Cumbria
LA22 0HQ
Moshulu
Item(s) from Moshulu can be returned to Moshulu for a refund within 28 days provided they are in shop condition and in their original packaging. There will be a returns form to fill out and a pre-paid returns label enclosed in your delivery from Moshulu (usually in the lid of the box). You can affix the label to the outside of your return and send it back to Moshulu at your local post office. If you wish to exchange your item please return the purchased item for a refund and place a new order for the desired item. Their returns address is,
Coastguard Road Ltd
Devonshire Road
Honiton
EX14 1SD
Catherine Tough
You can return the item provided it is in its original packaging and with its labels within 120 calendar days following the delivery date. Please note that the returns postage must be covered by the customer, even if you have applied an offer with free returns for item(s) shipped from WoolOvers. Please fill out the returns form and post the package to following address,
Catherine Tough
493 Lea Bridge Rd
Leyton
London
E10 7EB
Helen Round
If you wish to return your item, please send it to following address. Please note that the returns postage must be covered by the customer, even if you have applied an offer with free returns for item(s) shipped from WoolOvers.
Helen Round,
Upper Nissan Hut East,
Maker Heights,
Millbrook,
PL10 1LA
Roama
You have up to 28 days to return your item, 14 days for sale items. You can purchase a £1.99 returns label at checkout. Alternatively, return at a Royal Mail post office at the customer's expense. Returns Address:
Roama
Victoria Gardens
Burgess Hill
West Sussex
RH15 9NB
Wildlife World
If you are unhappy with your order please contact [email protected] stating the reason. You have 30 days to return the parcel for a refund. Postage costs are to be made at the customer's expense unless the product is faulty or damaged.
Ivyline
If you are unhappy with the goods received you will be refunded. You will need to return the goods to the below address with your full details, at your own expense. If any goods are damaged or faulty, these will be replaced or refunded. Returns Address:
Ivyline Ltd
Stoneleigh House
Building 112
Avenue F
Stoneleigh Park
Kenilworth
CV8 2LG
Laura Fisher
If you are unhappy with any homeware products these can be returned within 28 days but MUST be in original condition WITH labels.
Returns address:
Laura Fisher Illustrations Shop & Studio Unit 17 & 18 , Viables Craft Center, RG22 4BJ
Morgan Wright
Goods must be returned to us within 28 days of receipt, undamaged and in their original packaging with the returns slip completed.You are responsible for the cost of returning your item(s) to us even if you have applied an offer with free returns for item(s) shipped from WoolOvers, unless you received a faulty, damaged or wrongly despatched item.Please repack your item with care using all the original packaging or a suitable alternative. As the goods are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the items or boxes.
Returns address: 1 Charnwood Grove Hucknall Nottingham NG15 6QL
JJ Textiles
Return goods have to be sent back to JJ Textiles within 14 days of receipt for a full refund or replacement. Return postage cost is non-refundable.
Returns Address: J.J. Textile Ltd, Church Farm Cottage, Church Street, Clifton Campville, Tamworth B79 0AR
Customers from within the European Union have the right to cancel a contract for the purchase of an order within 14 working days of the day of receipt of the order. You will need to state that you have returned your items and wish to cancel the contract, giving details of the products ordered. You can do this in writing, to the address on the right, or by email to [email protected].
You must also return the products to us immediately, in the same condition in which you received them, by post, to our address.
If you wish to cancel your order within the 14-day period under the Distance Selling Regulations, we'll refund your entire order, including your delivery charge (providing all items in the order are returned). However, you will be responsible for the cost of returning the item to us.
When you return a product to us because you have cancelled the contract between us, we will process the refund due to you as soon as possible and, in any case,within 14 days of the day you have given notice of your cancellation. After the 14 day cooling off period has elapsed, our standard Returns Policy applies (see above).