Returns & Cancellations

With our unique sizing chart, and our fine quality knitwear, we are confident that you will be satisfied with your purchase...

However, if FOR ANY REASON you are not satisfied with the garment when you receive it, we will either exchange it or refund the full amount of the garment to your credit or debit card.

You may return any item WITHIN 28 DAYS of purchase for an exchange or refund providing it is in its original condition. For Sale, Clearance or Outlet items, this period is reduced to 14 days. Finally due to hygiene reasons, hats and socks are excluded from our returns policy and cannot be returned or their purchase refunded.

You can re-use the bag which your items were sent in. Simply write your request on the statement you received with your goods and send it back to us.

We will process your return as quickly as we can, but during our busy times this could take up to 20 days and our returns are dealt with in the order in which they are received. When we have dealt with your parcel we will confirm this to you by email. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement or the original payment method used.

If an item/items are purchased and qualify for free standard delivery but are later returned to us which brings the amount spent below any qualifying level, delivery charge will be deducted from any refund.

Christmas Gift Returns

Purchases made between Wednesday 17th October 2018 and Monday 17th December 2018 will have an extended returns period until 16th January 2019. Extended returns period excludes clearance styles. Normal exclusions and conditions apply.

We have now moved to Royal Mail for our returns service

You can return your item(s) via the Post Office

Returns Using Royal Mail

The simplest and most convenient way is to use a Pre-Paid Royal Mail returns label for just £1.99, which you add to your order in the checkout.

If you have purchased a Royal Mail returns label when placing your order, simply complete your returns slip, attach the returns label to your packaging and drop your parcel off at your nearest Post Office, then sit back and wait for your refund/exchange. *You have 28 days to use your pre-paid returns label from date of purchase. Pre-paid returns labels are only valid in the UK.

Returns without a Pre-Paid Label

Take your parcel to the Post Office and request the standard parcel delivery service (remember to take out additional insurance if the contents of your items exceed £46).

WoolOvers Ltd,
WoolOvers House,
Victoria Gardens,
Burgess Hill,
West Sussex,
RH15 9NB,
UK

Please do not address your parcel to any individual as this will delay the parcel at customs.

You have up to 28 days to return your full-priced item or 14 days for Sale/Outlet/Clearance items, provided it is in its original condition.

Via Royal Mail Pre-Paid Returns the cost is £1.99. We advise purchasing the pre-paid Royal Mail Returns label when selecting your delivery options at checkout.

To request a refund on your item, simply return it to us along with the returns form on the back of your invoice. Make sure you check the "Refund" column and please include the name or product code of the unwanted garment.

Multi-buy offers (for example, buy 4 for £60 100% Cotton Knitwear) only apply to those products to which the multi-buy offer applies and are clearly displayed as such.

Multi-buy offers are not valid when used in conjunction with any other promotions.

The multi-buy offers do not include, postage or customisation, which are charged in addition to the price of the Products.

No cash alternative will be given.

Items purchased within a multi buy offer can be exchanged for another item which forms part of the same multi-buy offer. Items from multi-buy offers cannot be refunded individually, you must return all items in that offer for a full refund.

We endeavor to make sure all refunds are made as quickly as possible. In high season (during the winter and particularly in the run-up to and after Christmas) reimbursement may take up to 30 days from receipt of your returned item.

To exchange your item, please complete the reverse side of your delivery statement and enclose it with the garment. Do not worry if you have lost your statement: in this case enclose a covering letter with your requirements making sure that we have your full name, address and telephone number.

WoolOvers Ltd,
WoolOvers House,
Victoria Gardens,
Burgess Hill,
West Sussex,
RH15 9NB,
UK

In the very rare occasion a garment is found to have a manufacturing fault, it will be exchanged or your money refunded, providing it is returned within 6 months from the date of purchase. Your statutory rights are not affected.

WoolOvers cannot be held liable for any washing errors or detergent damage.

Customers from within the European Union have the right to cancel a contract for the purchase of an order within 14 working days of the day of receipt of the order. You will need to state that you have returned your items and wish to cancel the contract, giving details of the products ordered. You can do this in writing, to the address on the right, or by email to returns@woolovers.com.

You must also return the products to us immediately, in the same condition in which you received them, by post, to our address.

If you wish to cancel your order within the 14-day period under the Distance Selling Regulations, we'll refund your entire order, including your delivery charge (providing all items in the order are returned). However, you will be responsible for the cost of returning the item to us.

When you return a product to us because you have cancelled the contract between us, we will process the refund due to you as soon as possible and, in any case,within 14 days of the day you have given notice of your cancellation. After the 14 day cooling off period has elapsed, our standard Returns Policy applies (see above).

Click to download the cancellation form