Returns Information

 

Hassle Free Returns

With our unique sizing chart, and our fine quality knitwear, we are confident that you will be satisfied with your purchase...

However, if FOR ANY REASON you are not satisfied with the garment when you receive it, we will either exchange it or refund the full amount of the garment to your credit or debit card.

You may return any item WITHIN 28 DAYS of purchase for an exchange or refund providing it is in its original condition. For Sale, Clearance or Outlet items, this period is reduced to 14 days. Finally due to hygiene reasons, toiletries and earrings are excluded from our returns policy and cannot be returned or their purchase refunded.

You can re-use the bag which your items were sent in. Simply write your request on the statement you received with your goods and send it back to us.

We will process your return as quickly as we can, but during our busy times this could take up to 20 days and our returns are dealt with in the order in which they are received. When we have dealt with your parcel we will confirm this to you by email. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement or the original payment method used.

If an item/items are purchased and qualify for free standard delivery but are later returned to us which brings the amount spent below any qualifying level, delivery charge will be deducted from any refund.

Please note that if you have purchased an item that is being shipped by another supplier their returns policy applies. 

 

How to Return or Exchange, it's simple

Returns using Royal Mail

The simplest and most convenient way to return your WoolOvers item(s) is to use a Pre-Paid Royal Mail returns label for just £1.99, which you add to your order in the checkout. If you have purchased a Royal Mail returns label when placing your order, simply complete your returns slip, attach the returns label to your packaging and drop your parcel off at your nearest Post Office, then sit back and wait for your refund/exchange. *You have 28 days to use your pre-paid returns label from date of purchase. Pre-paid returns labels are only valid in the UK.

 

Returns without a pre-paid label

Take your parcel to the Post Office and request the standard parcel delivery service. Our address for returns is:

WoolOvers House
Victoria Gardens
Burgess Hill
West Sussex
RH15 9NB

 

How long do I have to return my item?

You have up to 28 days to return your WoolOvers item, provided it is in its original condition. For Sale, Clearance or Outlet items, this period is reduced to 14 days.

Please note that if you have purchased an item that is being shipped by another supplier their returns policy applies.

 

How much does it cost to return WoolOvers goods for an exchange or refund?

Via Royal Mail Pre-Paid Returns the cost is £1.99. We advise purchasing the pre-paid Royal Mail Returns label when selecting your delivery options at checkout.

Please note that if you have purchased an item that is being shipped by another supplier their returns policy applies.

 

How can I get a refund on my item?

To request a refund on your item, simply return it to us along with the returns form on the back of your invoice. Make sure you check the "Refund" column and please include the name or product code of the unwanted garment.

Multi-buy offers (for example, buy 2 for £30 100% Cotton Knitwear) only apply to those products to which the multi-buy offer applies and are clearly displayed as such.

Multi-buy offers are not valid when used in conjunction with any other promotions.

The multi-buy offers do not include, postage or customisation, which are charged in addition to the price of the Products.

No cash alternative will be given.

Items purchased within a multi buy offer can be exchanged for another item which forms part of the same multi-buy offer. Items from multi-buy offers cannot be refunded individually, you must return all items in that offer for a full refund.

 

If I request a refund, how soon will I be reimbursed? 

We endeavor to make sure all refunds are made as quickly as possible. In high season (during the winter and particularly in the run-up to and after Christmas) reimbursement may take up to 30 days from receipt of your returned item.

 

Can I exchange an item?

To exchange your item, please complete the reverse side of your delivery statement and enclose it with the garment. Do not worry if you have lost your statement: in this case enclose a covering letter with your requirements making sure that we have your full name, address and telephone number.

WoolOvers Ltd
WoolOvers House
Victoria Gardens
Burgess Hill
West Sussex
RH15 9NB
UK

 

More information

In the very rare occasion a garment is found to have a manufacturing fault, it will be exchanged or your money refunded, providing it is returned within 6 months from the date of purchase. Your statutory rights are not affected. WoolOvers cannot be held liable for any washing errors or detergent damage.

 

Cancellation Rights for EU customers

Customers from within the European Union have the right to cancel a contract for the purchase of an order within 14 working days of the day of receipt of the order. You will need to state that you have returned your items and wish to cancel the contract, giving details of the products ordered. You can do this in writing, to the address on the right, or by email to [email protected]

You must also return the products to us immediately, in the same condition in which you received them, by post, to our address.

If you wish to cancel your order within the 14-day period under the Distance Selling Regulations, we'll refund your entire order, including your delivery charge (providing all items in the order are returned). However, you will be responsible for the cost of returning the item to us.

When you return a product to us because you have cancelled the contract between us, we will process the refund due to you as soon as possible and, in any case,within 14 days of the day you have given notice of your cancellation. After the 14 day cooling off period has elapsed, our standard Returns Policy applies (see above).

 

Click here to download the cancellation form

 

Lakeland Leather

You have up to 28 days after signing for your goods to return them to Lakeland Leather provided they are still in shop condition. Returns postage must be covered by the customer, even if you have applied an offer with free returns for item(s) shipped from WoolOvers. Please post your Lakeland Leather return to following address:

 

Lakeland Leather

Website Returns

Rothay Road

Ambleside

Cumbria

LA22 0HQ

 

Brook Taverner

You have three months after purchase to return Brook Taverner items for a refund provided they are in shop condition. If you wish to exchange your item please return the purchased item for a refund and place a new order for the desired item. Please send your Brook Taverner return back to Brook Taverner at,

Brook Taverner LTD
Haincliffe Road
Keighley
BD21 5BU
UK

  

Moshulu

Item(s) from Moshulu can be returned to Moshulu for a refund within 28 days provided they are in shop condition and in their original packaging. There will be a returns form to fill out and a pre-paid returns label enclosed in your delivery from Moshulu (usually in the lid of the box). You can affix the label to the outside of your return and send it back to Moshulu at your local post office. If you wish to exchange your item please return the purchased item for a refund and place a new order for the desired item. Their returns address is,

Coastguard Road Ltd
Devonshire Road
Honiton
EX14 1SD

  

Wild Sage

You have up to 28 days to return your item(s) to Wild Sage + Co. Returns postage must be covered by the customer, even if you have applied an offer with free returns for item(s) shipped from WoolOvers. Please include a note with your name and order number, and post your Wild sage + Co return to following address:

Wild Sage Cottage
Hoarwithy
Herefordshire
UK
HR2 6QU

 

Catherine Tough

You can return the item provided it is in its original packaging and with its labels within 120 calendar days following the delivery date. Please note that the returns postage must be covered by the customer, even if you have applied an offer with free returns for item(s) shipped from WoolOvers. Please fill out the returns form and post the package to following address,

Catherine Tough

493 Lea Bridge Rd

Leyton

London

E10 7EB

 

Helen Round

If you wish to return your item, please send it to following address. Please note that the returns postage must be covered by the customer, even if you have applied an offer with free returns for item(s) shipped from WoolOvers.

Helen Round Shop & Studio

The Barrow Centre

Mount Edgcumbe Country Park

Cornwall

PL10 1HZ

 

Woolroom

You can return your item provided it is unused, in the original packaging, and undamaged. A free DPD returns label is provided within the packaging. 

 

Bee Good

You can return your item(s) within 14 days of receipt of your order. To return an item please contact [email protected] and they will provide you with a free returns label.

You can use this label to post the package back to them via your nearest post office free of charge.

 

Rugged Nature 

You have up to 28 days to return your item(s) to Rugged Nature. Please contact [email protected] to arrange this. 

 

Liga

If you are unhappy with the goods received you will be refunded. You will need to return them unopened in original packaging at your expense with your full details. Any goods with a  manufacturing fault will be replaced or refunded. Return Address:

LIGA Returns

Royal Kenwyn Yard

Truro

Cornwall

TR4 9BY

 

Roama

You have up to 28 days to return your item, 14 days for sale items. You can purchase a £1.99 returns label at checkout. Alternatively, return at a Royal Mail post office at the customer's expense. Returns Address: 

Roama

Victoria Gardens

Burgess Hill

West Sussex

RH15 9NB

 

Wildlife World

If you are unhappy with your order please contact [email protected] stating the reason. You have 30 days to return the parcel for a refund. Postage costs are to be made at the customer's expense unless the product is faulty or damaged. 

 

Ivyline

If you are unhappy with the goods received you will be refunded. You will need to return the goods to the below address with your full details, at your own expense. If any goods are damaged or faulty, these will be replaced or refunded. Returns Address:

 

Ivyline Ltd

Stoneleigh House

Building 112

Avenue F

Stoneleigh Park

Kenilworth

CV8 2LG

 

5 Dot Botanics

If you wish to return an item, they work of a 30-day satisfaction guarantee. Please return directly to Five Dot Botanics.

Please contact [email protected] and they will advise you further on the returns and refund process.