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Returns & Cancellations

With our unique sizing chart, and our fine quality knitwear, we are confident that you will be satisfied with your purchase...

However, if FOR ANY REASON you are not satisfied with the garment when you receive it, we will either exchange it or refund the full amount of the garment to your credit or debit card.

You may return any item WITHIN 3 MONTHS of purchase for an exchange or refund providing it is in its original condition. For Sale or Outlet items, this period is reduced to 14 days. Finally due to hygiene reasons, hats are excluded from our Returns Policy and cannot be Returned or their purchase Refunded.

You can re-use the bag which your items were sent in. Simply write your request on the statement you received with your goods and send it back to us.

We will process your return as quickly as we can, but during our busy times this could take up to 20 days and our returns are dealt with in the order in which they are received. When we have dealt with your parcel we will confirm this to you by email. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement or the original payment method used.

We have now moved to Hermes for our returns service

You can return your item(s) using a Hermes store or via the Post Office

Find my nearest Hermes store

Returns Using Hermes

The simplest and most convenient way is to use a pre-paid Hermes returns label for just £1.50, which you add to your order in the checkout.

If you have purchased a Hermes returns label when placing your order, simply complete your returns slip, attach the returns label to your packaging and drop your parcel off at your nearest Hermes store, then sit back and wait for your refund/exchange. *You have 90 days to use your pre-paid returns label from date of purchase.

If you did not buy a pre-paid Hermes returns label - don’t worry, you can still take advantage of this service by going to Hermes Pre-Paid Returns website and purchasing a label for £3.95, allowing you to drop it off at a Parcel Shop or arrange a collection from your Home or Work.

Returns via the Post Office

You can still use the Post Office to return items to us, but remember the pre-paid Hermes label will not be accepted.

Take your parcel to the Post Office and request the standard parcel delivery service (remember to take out additional insurance if the contents of your items exceed £46). We do not offer a free returns service.

Wool Overs Ltd,
Wool Overs House,
Victoria Gardens,
Burgess Hill,
West Sussex,
RH15 9NB,
UK

Please do not address your parcel to any individual as this will delay the parcel at customs.

You have up to three months to return your item, provided it is in its original condition.

Via Hermes Pre-Paid Returns the cost is £1.50. We advise purchasing the pre-paid Hermes Returns label when selecting your delivery options at checkout. Via Royal Mail the cost will depend on the size and weight of the garment/s. To get the cheapest rate, use the small parcel size if possible.

We are unfortunately unable to offer free return postage. If we did this, the price of our garments would have to increase.

To request a refund on your item, simply return it to us along with the returns form on the back of your invoice. Make sure you check the “Refund” column and please include the name or product code of the unwanted garment.

We endeavor to make sure all refunds are made as quickly as possible. In high season (during the winter and particularly in the run-up to and after Christmas) reimbursement may take up to 30 days from receipt of your returned item.

To exchange your item, please complete the reverse side of your delivery statement and enclose it with the garment. Do not worry if you have lost your statement: in this case enclose a covering letter with your requirements making sure that we have your full name, address and telephone number.

Wool Overs Ltd,
Wool Overs House,
Victoria Gardens,
Burgess Hill,
West Sussex,
RH15 9NB,
UK

For overseas customers returning a parcel, please do not address this to Mark or Clare Shenton as doing so will delay the parcel at customs.

In the very rare occasion a garment is found to have a manufacturing fault, it will be exchanged or your money refunded, providing it is returned within 6 months from the date of purchase. Your statutory rights are not affected.

Wool Overs cannot be held liable for any washing errors or detergent damage.

Customers from within the European Union have the right to cancel a contract for the purchase of an order within 14 working days of the day of receipt of the order. You will need to state that you have returned your items and wish to cancel the contract, giving details of the products ordered. You can do this in writing, to the address on the right, or by email to returns@woolovers.com.

You must also return the products to us immediately, in the same condition in which you received them, by post, to our address.

If you wish to cancel your order within the 14-day period under the Distance Selling Regulations, we'll refund your entire order, including your delivery charge (providing all items in the order are returned). However, you will be responsible for the cost of returning the item to us.

When you return a product to us because you have cancelled the contract between us, we will process the refund due to you as soon as possible and, in any case,within 14 days of the day you have given notice of your cancellation. After the 14 day cooling off period has elapsed, our standard Returns Policy applies (see above).

Click to download the cancellation form