Offer Terms & Conditions

1. SHOPPING CODES

From time to time WoolOvers will release discount codes via email or other marketing channels. These Codes will allow a discount to be applied to selected styles/colours and on some occasions orders your at woolovers.com, via phone calls to our customer services team or in our WoolOvers Factory Shop as specified on the relevant email or marketing communication. To apply the Code at woolovers.com please enter it where specified during the check-out process. To apply the Code via customer services, please quote the Code at the start of your call. For purchases in the WoolOvers Factory Shop you must present the Code to store staff by producing a printed copy of the email or marketing communication or show it on a mobile device. The discount will then be applied to the relevant offer.

Please note that save as expressly stated, Codes are only valid on specified styles/colours or categories. On occasions where specified we will only allow codes to be used on full-priced items and exclude SALE, OUTLET, Gift Cards and Multibuy offers. Codes are valid for a limited period of time as specified in the relevant email or marketing communication, they cannot be used outside of that time period.  If an item and items purchased using that Code are later returned to us which brings the amount spent below any qualifying level, the offer value may be deducted from any refund. All orders are subject to acceptance and any improper use of Codes may result in the cancellation of your order. All orders are subject to availability. WoolOvers reserves the right to withdraw, amend or extend offers at any time, without prior notice.

Specific offer terms and conditions are provided with each Code - for specific information relevant to that Code, please refer to the email or marketing communication on which it is featured.

 

2. FREE UK STANDARD DELIVERY OR CLICK & COLLECT (AND/OR RETURNS) ON ORDERS OVER XX

2.1. By taking advantage of this offer you agree to these terms.

2.2. Spend £XX or more in one single purchase transaction and qualify for Free UK Standard Delivery or Click & Collect (and/or returns).

2.3. If your basket is £XX or over you will automatically qualify for either Free UK Standard Delivery or Free Click & Collect (and/or returns) at the checkout at woolovers.com. If you have made your order via customer services on 0345 073 1044 and it is £XX or over you can still claim Free UK Standard Delivery or Free Click & Collect (and/or returns) when you make your call.

2.4. Returns label refers to a Hermes pre paid label.

2.5. This offer applies on all items, including full-priced items and sale items, provided the total amount of the purchase made is £XX or over.

2.6. All orders are subject to availability.

2.7. WoolOvers reserves the right to withdraw, amend or extend offers at any time, without prior notice. Purchases shall be subject to the WoolOvers’ terms and conditions of sale posted online at woolovers.com.

 

3. MULTIBUY OFFERS/ 2/3/4 FOR DEALS

3.1. By taking advantage of this offer you agree to these terms.

3.2. Purchase (2/3/4) products that are clearly marked as being part of a WoolOvers Multibuy offer in one single transaction at WoolOvers’ online store at: www.woolovers.com, or in WoolOvers Factory Shop, Victoria Gardens, Burgess Hill, West Sussex, RH15 9NB, United Kingdom, or by calling us at WoolOvers’ Customer Services on 0345 073 1044 and receive them both at the discounted multibuy offer price.

3.3. Multibuy offers are only valid if 2/3/4 items are purchased within the same multibuy offer.

3.4. Shipping and handling costs are not included.

3.5. Only marked WoolOvers items will form a part of this offer. This offer is redeemable against full priced items only. Products in the Outlet or Sale section at woolovers.com are excluded.

3.6. To redeem this offer via woolovers.com, add your selected woolovers Multibuy items to your basket and the discount will be applied automatically.

3.7. This offer may not be used in conjunction with any other offer or promotion apart from ‘Free Standard Delivery or Click & Collect when you spend over £60’ (see section 3).

3.8. The Multibuy offers are only valid for a selected time only and subject to change.

3.9. This offer is subject to availability while stocks last, and is subject to revocation or termination at any time in WoolOvers’ sole discretion. Offer subject to the WoolOvers’ terms and conditions of sale posted online at woolovers.com.

3.10. If you return one but not all items purchased with this offer, you will receive a refund for the discounted price you paid for the returned item such that the item(s) retained by you will be deemed charged at full price. You also agree to provide WoolOvers with a copy of any receipt from the transaction, and the receipts from any subsequent returns, in order to be eligible to receive a cash refund.

3.11. These terms are governed by and construed in accordance with the laws of England and Wales which shall have exclusive jurisdiction.

3.12. 2 for £20 on 100% cotton jumpers is valid for a limited time only. Add 2 qualifying items from this offer to your basket where the discount will be applied automatically. If you return one item purchased from the 2 for £20 offer the discount is not applicable and the single item being kept is valued at £20. No monies will be refunded as the offer would now be invalid. These terms and conditions apply to online, mail order and shop purchases.

 

4. Refer a Friend

4.1. Each friend will then receive a 20% off their first purchase voucher via email for you recommending them to use online at woolovers.com. Once they make their first online purchase you will receive your 20% voucher code by email. Each friend must be a new customer with WoolOvers and have never made a purchase before, whether it’s online, in-store or by mail order.

4.2. All voucher codes are single use only. If we find that this code has been abused we have the rights to cancel all orders. We in our sole discretion operate an offer whereby you earn an incentive if you refer a friend who proceed to completing a purchase of Good(s) from us.

All voucher codes are single use only. If we find that this code has been abused we have the rights to cancel all orders. We in our sole discretion operate an offer whereby you earn an incentive if you refer a friend who proceed to completing a purchase of Good(s) from us.

4.3. We reserve the right to substitute or amend the offer at any time. Any unused codes must be used by the expiry date.

4.4. We reserve the right to cease the Introduce a Friend promotion at anytime, should we choose to do this then we will honour all outstanding referred friend vouchers up to and including the date of termination.

4.5. You are responsible for ensuring you obtain your friends permission prior to you referring them as a friend. We will not accept any responsibility for an individual complaint in this regard following you submitting your friends details to us.

4.6. The promotional code will be applied proportionally to the Goods. Any returns or refunds on Goods purchased with the benefit of the promotional code will be on the proportional price as indicated in the sales invoice.

4.7. You will not receive any benefit of the scheme if your friend is already a customer of ours.

 

5. WoolOvers Value Promise Terms and Conditions

5.1. Value Promise price match claims must be made on Full Price purchases only. See exclusions below

5.2. The claim must be made within 30 days after purchase from WoolOvers.com or from a WoolOvers catalogue and delivered to a UK address and paid in £’s (GBP)

5.3. The competitor product is identical to the WoolOvers product in terms of:

5.3.1. Style & Product

5.3.2. fabric composition (same % composition only)

5.4. The competitor product is from a UK retailer, selling direct to customers, either in-store or online

5.5. The competitor product must be available and in stock

5.6. Exclusions from Value Promise:

5.6.1. competitions, free gifts and giveaways, gift / discount vouchers, voucher code, gift cards, media 6.6.2. discounts, affiliates, bulk discount prices, typographical errors

5.6.3. Amazon, eBay, resellers, auction sites, factory outlets, home shopping channels, market stalls, liquidation sales, Clearance, SALE

5.7. From the date of submission please allow up to 3-4 working days for the claim to be verified. We will then contact you by email or phone with our decision

5.8. WoolOvers’ decision will be final

5.9. We reserve the right to withdraw Value Promise at any time.

5.10. These terms and conditions do not affect your statutory rights

5.11. On a successful Value Promise price match claim, you will receive a £10 E-voucher Or Gift Voucher to spend on your next order, plus the refund of the difference in price

5.12. Only 1 claim per order

How to Claim

5.13. Visit – woolovers.com/valuepromise or call 0345 073 1044

5.14. Complete all the details on the form, or if you’re calling in one of our Customer Service Team will take this information from you

5.15. Include the order number for the item you are claiming price match against

5.16. To support your claim – Use the additional info box and if possible add a screen grab of the comparison product by uploading the image

5.17. Submit claim

5.18. Your claim must be submitted within 30 days of making your WoolOvers purchase

5.19. Only 1 claim per order

What happens when your claim is submitted

Once we receive your claim one of our Customer Service team will review the details you have submitted, check the competitor item and site to validate the price match. Please allow 3-4 working days for this.

We will then inform you by email or phone that your claim has been successful and that we will refund the difference as well as send you an E-Voucher/Gift Voucher to value of £10

We will also inform you of unsuccessful claims with a reason for our decision.

 

6. NEW CUSTOMER OFFER: WELCOME

6.1 By taking advantage of this offer you agree to these terms.

6.2 This promotional code is only valid on your first order as a new customer to WoolOvers.

6.3 This offer is redeemable against all full price items and clearance styles.

6.4 Delivery costs are not included.

6.5 To redeem this offer via woolovers.com, add your selected items to your basket and apply the discount code at the checkout. 

6.6 This offer may not be used in conjunction with any other offer or promotion apart from 'Free Standard Delivery'. 

6.7 This offer is subject to availability while stocks last, and is subject to revocation or termination at any time in WoolOvers' sole discretion. Offer subject to WoolOvers' terms and conditions of sale posted online at www.woolovers.com

6.8 These terms are governed by and construed in accordance with the laws of England and Wales which shall have exclusive jurisdiction.

 

7. “Bank of WoolOvers” vouchers

Introductory offer for new customers only. Get £10 off when you spend £40 or more at WoolOvers.com. Use promo code stated on your voucher at checkout when ordering online, or quote code when ordering over the phone. One use only per new customer. Offer excludes other voucher codes and multibuys but includes Sale and Outlet items

 

8. Cosy Christmas Bundle Facebook competition

8.1. This competition is only open to those based in the UK, excluding employees of WoolOvers Ltd, Certainly Wood Ltd, Little Soap Company Ltd and their immediate families, or anyone else professionally connected with the promotion.

8.2. Entry into the competition will be deemed as acceptance of the terms and conditions.

8.3. Entrants must be 18 years of age and above.

8.4. The winner will be chosen at random, via Woobox. WoolOvers reserves the right to exclude entries or remove inappropriate or fraudulent entries.

8.5. The competition begins on Wednesday 28th November and closes at midday on Friday 7th December 2018. Entries made after the closing dates will not be counted.

8.6. Entrants must comply with the entry rules: LIKE the WoolOvers UK Facebook page (www.facebook.com/WoolOvers/); LIKE the Certainly Wood UK Facebook page (https://www.facebook.com/certainlywood); TAG a friend who likes to snuggle up in front of the fire.

8.7. In the event of unforeseen circumstances beyond our reasonable control, we reserve the right to cancel, terminate, modify or suspend the prize draw competition or these terms and conditions, either in whole or in part, with or without notice.

8.8. Our decision is final. No correspondence will be entered into.

8.9. There are 1 prize, composed of 1/ a 1.6m3 bulk bag of dried logs, five boxes of kindling and a box of 50 natural firelighters from Certainly Wood; 2/ a Pure Wool Cable Stocking (style X01) and a Pure Wool Chunky Cable Throw (style Z11) from WoolOvers; 3/ an English Lavender Extra Large Luxury 3 Wick Candle from Little Soap Company. This prize is non-negotiable, non-transferable and non-refundable. There is no cash alternative for the prize.

8.10. In the event of the prize featured in the competition becoming unavailable, a similar alternative will be offered.

8.11. The winner will be announced after midday on the 7th December 2018 via Facebook.

8.12. The prize must be claimed by the winner within 7 days of announcement or a new winner will be chosen.

8.13. This competition is in no way sponsored, endorsed or administered by or associated with Facebook.

 

9. Competition WoolOvers and Bunches - catalogue

9.1 This promotion is only open to residents of the UK, Isle of Man, Channel Islands and Republic of Ireland aged 18 or over, excluding employees (or members of their families) of WoolOvers Ltd. and Bunches Florapost Ltd, or anyone connected with the draw.

9.2 The promotional period is between 03/12/18 and 17/12/18 at midday. Entry to the prize draw is free. No purchase necessary. Entries received after the closing date will not be included in the draw. Internet access is required. 

9.3 Only one entry per person. Entries on behalf of another person will not be accepted and joint submissions are not allowed. All entries will automatically become the property of the Promoters.

9.4 They are 5 prizes, each of a Festive Wishes Gift Basket worth £101.99 from www.bunches.co.uk. No cash alternative available and the prize is non-transferable. The prize is subject to availability and Bunches.co.uk reserves the right to change the prize to something of a similar value without notice if circumstances beyond our control require it to do so. This also applies to prizes being provided by a third party. Prize can only be delivered to addresses within the UK. The winners may be asked to participate in Bunches.co.uk or WoolOvers post-promotion publicity. Your personal data will be treated in confidence by Bunches Florapost Ltd and WoolOvers Ltd and will not be disclosed to any other parties for their marketing purposes.

9.5 The winner will be selected in a random draw, conducted within 7 working days of the end of the promotional period from all valid entries. The winner will be notified by phone and/or email after the draw. If a winner cannot accept the prize for any reason or is not contactable within 48 hours, then the Promoter reserves the right to award their prize to another entrant. Promoter's decision is final. No correspondence will be entered into. The winner may be required to participate in reasonable publicity associated with this promotion

9.6 By entering the Promotion, the participant agrees to release the Promoter from any liability whatsoever for any claims, costs, injuries, losses or damages of any kind arising out of or in connection with the Promotion or with the acceptance, possession, attendance at or use of any prize (except death or personal injury caused by the Promoter’s negligence), for fraud, or otherwise as prohibited by law.

9.7 If for any reason any aspect of this promotion is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any cause beyond the control of the Promoter which corrupts or affects the administration, security, fairness, integrity or proper conduct of this promotion, the Promoter may in its sole discretion cancel, terminate, modify or suspend the promotion, or invalidate any affected entries. The decision of the Promoter is final and binding on all matters. Correspondence will not be entered into.

9.8 Entry into the promotion is on the understanding and the acceptance of these terms and conditions. Any breach of these terms and conditions may result in a prize being forfeited. This promotion is governed by the English law and participants submit to the exclusive jurisdiction of English courts.

 

10 WoolOvers Customer Survey Prize Draw 2019

10.1. This prize draw is only open to residents of the UK, aged 18 or over. The draw is free to take part in, simply complete our online survey.

10.2. Entering the prize draw will be deemed as acceptance of the terms and conditions.
10.3. To take part, you must indicate the following information: your e-mail address. We will collect and process the data necessary for the organization and execution of the draw in accordance with the legal provisions.
10.4. Employees of WoolOvers Ltd and their family members, as well as anyone working on the design and organization of the draw, are automatically excluded.
10.5. Only one entry per person. Entries on behalf of another person will not be accepted and joint submissions are not allowed.
10.6. The prize draw begins on 08.01.2019 at 07:00 GTM and closes on 08.02.2019 at 23:59 GTM. Entries made after the closing dates will not be counted.

10.7. The winner will be chosen at random, via Woobox. WoolOvers reserves the right to exclude entries or remove inappropriate or fraudulent entries. The winner will be informed by email after 09.02.2019 and the voucher will be sent by email. If a winner cannot accept the prize for any reason or is not contactable within 1 week then WoolOvers reserves the right to award the prize to another entrant.

10.8. The prize is a WoolOvers voucher worth £150 to use on www.woolovers.com. The prize is not transferable or exchangeable and cannot be redeemed for cash or any form of compensation. If part of the balance is used, the remaining amount will be still be usable at a later date. The voucher is valid for two years. 

10.9. In the event of unforeseen circumstances beyond our reasonable control, we reserve the right to cancel, terminate, modify or suspend the prize draw competition or these terms and conditions, either in whole or in part, with or without notice
10.10 Our decision is final. No correspondence will be entered into.

10.11 Entry into the promotion is on the understanding and the acceptance of these terms and conditions. Any breach of these terms and conditions may result in a prize being forfeited. This promotion is governed by the English law and participants submit to the exclusive jurisdiction of English courts.