Description of “Merino wool” is very misleading... it’s a very scratchy rough wool knit, not a bit like Merino quality. The jumper I was sent had faults with the knit around the neck, almost like a catch in the knit.
Very disappointed and noticing really nice to say, on this occasion.
I do apologise you received a faulty garment from us. I can see that we have now received your return and a full refund for that item has been issued back to your payment card.