On first receiving it I was pleased; it's not too heavy and I like that it's a bit longer than some jumpers. BUT - when I washed it (according to the instructions on the label) and wore it, the neck line went very baggy, to the extent that it started to creep off my shoulders, and I have quite broad shoulders! It seems like it would have benefited from some elastication around the neck. Shame, because otherwise it's a nice jumper.
Thank you for your feedback and we are sorry to hear your garment has stretched. Please could you send in a photo of the garment to email@example.com (detailing exactly how you washed and dried the garment along with the order number in subject line). Upon receipt of this, a garment technician will asses and then get back to you with the course of action to be taken. Further apologies, Kind regards, The WoolOvers Team