• 1 323 745Customers Worldwide

Wool Overs logo. Cashmere, merino, cotton, silk and wool knitwear for men and women.

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Wool Overs

privacy policy

Whilst security on our site is of paramount importance to us, so is your peace of mind. We want you to feel safe when you buy online from Wool Overs and when you share sensitive information with us. Below you will find information relating to privacy and security on the site, including how we secure our website and checkout and how we use data provided to us by you.

  • secure ordering
    • We provide complete security when you order online with Wool Overs. Our secure server (SSL), with 128-bit encryption software, encrypts all information you input before it is sent to us. This means your card details can't be read by anyone other than the secure server.

      We also follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorized access or improper use. Our security procedures mean we may occasionally request proof of identity before we are able to disclose sensitive information to you. Wool Overs has a strict internal policy,with which members of staff must comply as a condition of employment, and no external access to the system is permitted. If you have any queries about the security of our system, please contact info@woolovers.co.uk

      You can check the validity of our SSL certificate using this free online tool:

      There are many other SSL checkers available if you prefer.

      Our websites are guaranteed virus & malware free at all times. You can test this using Google's free safe browsing tool here:
  • privacy statement
      This is Wool Overs' Privacy Statement. It sets out how we deal with your personal data. If you have any queries about this statement, please contact us by email at info@woolovers.co.uk.
    • When you order from us, we (Wool Overs Ltd.) collect your name, billing address, delivery address, email address, phone number(s) and credit card number (with expiration date).
    • When you become a registered user, we collect your name, mailing address, email address and password. This information is gathered to make your shopping experience as a registered user as quick and easy as possible.
    • Additionally, we collect certain personal information if you choose not to opt-out of our email or mobile content marketing programs, or if you sign up for or respond to marketing incentives such as free delivery offer codes or vouchers.
    • Our primary goal in collecting personal information, including your first name, last name,
      purchase history, phone number(s), valid email and residential address and credit card data is to provide you with a smooth, efficient, customised shopping experience and to let you know about offers that may be of interest to you. We may also send you offers for discounts or free services (e.g. free gift wrap or delivery) on our site or in our shop.
    • We may use your information in a number of ways, including the following: In order to serve you better, we may combine the information you provide us online, in our shop and through our catalogues. We use that information to improve your overall shopping experience. To improve the content on our website. For example,we may use cookies to find out which parts of our site or our products are visited most often. To enhance your online shopping experience.For example, we may use it to recognize you and welcome you to the site. For marketing and promotional purposes. For example, we send out email and direct mail to our online and store customers about products or events that we think may be of interest to them.
    • We may also use your information including you email address prior to placing an order or registering for customer service purposes, such as contacting customers who have not successfully checked out, to follow up on abandoned shopping baskets or to see if there was a problem with the site or your use of the site.
  • cookies
    • Some websites store information in a small text file called a 'cookie' on your hard disk. Cookies contain information about you and your preferences. For example, it might contain a record of which pages of the website you visited, to help the site customise the view the next time you visit.

      Only the information that you provide, or the choices you make while visiting a website, can be stored in a cookie. For example, the site cannot determine your email address unless you choose to enter it. Allowing a website to create a cookie does not give that site, or any other site, access to the rest of your computer. Only the site which created the cookie can read it.

      Wool Overs will only use the cookies created to personalise and secure your experience. What this means is, when you use the Wool Overs website, it will be able to store certain settings for you for when you return. It also means you do not need to enter security details on every screen, as we store them for you during the time you spend browsing our site.

      Third Party Targeting Cookies or Advertising Cookies

      These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. These cookies are placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisations.

      The only time these cookies would enable us to share personal information such as your name, address, telephone or email is when you have given consent for your personal information to be passed on to trusted third parties.

      We currently use third party targeting cookies or advertising cookies provided by the following advertising partners. You can find out more information about these cookies and the opt-out details by clicking the following links:
      Sub2 Co-operative Cookie (V1V9):

      Please Note: Visiting the Wool Overs websites with your browser settings adjusted to accept cookies tells us that you want to use Wool Overs products and services and that you consent to our use of cookies and other technologies to provide them to you as described in the above notice.

  • registered users
    • If you are a registered user, you are responsible for uses of the service by you,and those using your login information. Any breach of these terms and conditions by anyone to whom you disclose your login information, will be treated as if the breach had been committed by you. This will not relieve you of your obligations under these terms and conditions. You agree to provide true, accurate, current and complete information about yourself, if you register to use any part of the Service which requires such. You agree to maintain and promptly update this registration data to keep it true, accurate, current and complete. You must notify us immediately if you suspect, or become aware of any non-authorised person using your login information.

  • law of jurisdiction
    • These terms and conditions are subject to the laws of England, and by using the Service, you agree not only to be bound by them, but also agree to submit to the exclusive jurisdiction of the English courts in connection with any dispute, save that we have the right at our sole discretion to commence and pursue proceedings in alternative jurisdictions.

  • General Information
    • Wool Overs reserves the right to change these terms and conditions at any time.Such revised terms and conditions will be posted here and you should look through them as often as possible. By continued use of the website after such terms and conditions have been posted, you agree to abide by such changes.
Wool Overs

customer services 0845 073 1044 (Local) / +44 1444 870970 (international)MON-FRI: 08:30 BST - 19:00 BST / SAT: 09:00 BST - 17:00 BST / SUN & BANK HOLIDAYS: 10:00 BST - 16:00 BST